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[Rohrbaugh, J.]
Rohrbaugh, J. (1981). 'Operationalizing the Competing Values Approach: Measuring Performance in the Employment Service'. Public Productivity Review 5(2): 141
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The issue of office performance is quite complex and involves many criteria and perspectives. The concept of organizational effectiveness implies a variety of dimensions of performance that depend on the professional perspective. Three basic value dimensions suggested by the competing values framework are fundamental to the assessment of organizational performance:
- organizational structure,
- organizational focus, and
- organizational means and ends.
Organizational performance can be assessed by formal or informal methods. Office effectiveness has numerous attributes. The performance of an organization includes office productivity, human resource development, resource acquisition and stability. There is potential for all performance criteria to be assessable. A graphic representation of multi-trait, multi-method indices should facilitate organizational change and organizational diagnosis.
