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[McCartt, A.][Rohrbaugh, J.]

McCartt, A. T. and J. Rohrbaugh (1995). 'Managerial openness to change and the introduction of GDSS: Explaining initial success and failure in decision conferencing'. Organization Science 6(5): 569
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Group Decision Support System (GDSS) refers broadly to any application of information technology that supports the work of groups. As more organizations increasingly explore possible applications of GDSS in ways that have the potential to alter managerial routines, the extent of managerial openness to change will be tested at least as much as the new technology. The relation of managerial openness to the successful of GDSS was studied by analyzing a survey of participants in 26 decision conferences hosted by the Decision Techtronics Group of the State University of New York. The perceived benefit of each conference was assessed by a global outcome scale. Eight additional scales were employed to measure group decision process effectiveness based on the Competing Values Approach to organizational analysis. Results indicated that conferences were evaluated as most beneficial by flexible client organizations that appeared open to the initial use of GDSS.