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Martin, L. L. (2002). 'Performance-based contracting for human services: Lessons for public procurement?'. Journal of Public Procurement 2(1): 55.
http://proquest.umi.com/pqdweb?did=122923761&Fmt=7&clientId=44986&RQT=309&VName=PQD
This article looks at performance-based contracting by selected state human service agencies, the approaches being used and the results being achieved. It is concluded that performance-based contracting for human services does not appear to be accomplishing its objective: changing the behavior of contractors to focus more on performance. The lessons learned by state human service agencies appear to have relevance for larger issues of public procurement.