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[Cunningham, J.][MacGregor, J.]

• Cunningham, J. B. and J. MacGregor (2000). "Trust and the design of work: Complementary constructs in satisfaction and performance." Human Relations 53(12): 1575.

This paper presents results that indicate that trust and job design are complementary concepts in understanding outcomes like intention to quit and satisfaction. The study conceptualized a worker's beliefs that a supervisor can be trusted as being composed of 3 main elements - beliefs in the supervisor's predictability, benevolence and fairness. Supervisor relationships accounted for a significant amount of the variance on a variety of criterion measures. Results also suggested that perceptions of trust act independently of job design factors in affecting the outcome variables of absence, intention to quit, satisfaction and performance.