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• Kiechel, W., III (1990). 'The Organization That Learns'. Fortune 121 (6): 133-135.

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Abstract (Document Summary)
Corporate America could use a new paradigm of the successful business organization. The old bureaucratic command-and-control model will not be up to the challenges ahead in the 1990s. The dim outlines of a new paradigm - the learning organization - are beginning to take shape. A learning organization takes the idea of continuous improvement seriously, allowing workers to try out the new and to occasionally make big mistakes. Particularly astute companies will realize that different people learn - and improve matters - in different ways. Consultant Sue Miller believes that, for an organization to take individual learning to the maximum, the job should be designed around the individual, rather than trying to find the right person to plug into a rigidly defined job. The learning organization offers middle managers the major role in keeping the learning flowing throughout the company. Noting Honda's knack for learning, author Richard Pascale points to the extraordinary degree of trust fostered by adherence, from top management on down, to a common set of values.