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Lipovetsky, S, A. Tishler, D. Dvir and A. Shenhar (1997). 'The relative importance of project success dimensions'. R & D Management 27(2): 97
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It has been recognized that several other measures should be used to define project success. These measures reflect external effectiveness: the project's impact on its Customers, and on the developing organization itself. The study of 110 defense projects performed by Israeli industry, a multidimensional approach is used to measure the success of defense projects. Based on previous studies, four dimensions of success are defined: 1. meeting design goals, 2. benefits to the customer, 3. benefits to the developing organization, and 4. benefits to the defense and national infrastructure. For each project, three different stakeholders were asked for their views on the relative importance of these dimensions of success. Analysis of the data revealed that the dimension "benefits to the customer" is by far the most important success dimension. The second in importance is meeting design goals. The other two dimensions are relatively unimportant.