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• Boersma, K. and S. Kingma (2005). "Developing a cultural perspective on ERP." Business Process Management Journal 11(2): 123.

The purpose of this paper is to develop an analytical framework through which the organizational cultural dimension of enterprise resource planning (ERP) implementations can be analyzed. This paper is primarily based on a review of the literature. ERP is an enterprise system that offers, to a certain extent, standard business solutions. This standardization is reinforced by two processes:

• ERP systems are generally implemented by intermediary IT organizations, mediating between the development of ERP-standard software packages and specific business domains of application; and
• ERP systems integrate complex networks of production divisions, suppliers and customers.

In this paper, ERP itself is presented as problematic, laying heavy burdens on organizations - ERP is a demanding technology. While in some cases recognizing the mutual shaping of technology and organization, research into ERP mainly addresses the economic-technological rationality of ERP (i.e. matters of effectiveness and efficiency). This perspective is supplemented and complemented with a cultural approach.